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Human feedback data: measuring the raters, not just the ratings

Preference data looks simple — A or B — but its value depends on whether raters understood the criteria and agreed with one another.

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Independent judgments → Resolve disagreements → Accepted referenceThree connected layers illustrate how a defined task becomes expert annotations and a reviewed reference.
Independent judgmentsResolve disagreementsAccepted reference

Two feedback products

The InstructGPT work described two human-produced inputs: written demonstrations of desired outputs and rankings comparing model outputs (Ouyang et al., arXiv:2203.02155). They have different quality profiles: demonstrations are judged on correctness and style, rankings on consistency and calibration.

Quality checks for preference data

MetricWhat it reveals
Inter-rater agreement on shared itemsWhether the criteria are learnable
Self-consistency on repeated itemsRater attention
Agreement with expert adjudicationWhether the crowd tracks expert judgement
Tie / 'both bad' rateWhether the task forces false choices

When expertise changes the answer

For general helpfulness, generalist raters may be adequate. For medicine, law or code security, non-experts can prefer the confident wrong answer. That is the case for specialist feedback supply — see expert annotation services.

For owners of feedback archives

  • Keep the rater guideline version attached to every judgement.
  • Retain the prompts and both outputs, not just the preference.
  • Confirm the model outputs being judged are licensable to share.

Have an annotated dataset or specialist expertise?

Tell us what you own, how the labels were reviewed and which rights you can license. A short overview of your dataset or annotation business is a useful place to start.

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